Refund policy
Last updated 2026-08-30The whole database is readable before you pay, so a paid plan should never be a surprise. If it is, the rules below are the whole policy — there is no discretionary tier and no retention offer.
Monthly plan14 days
Full refund within 14 days of the first payment on a new account, for any reason. Ask at help@granttrove.com; no form and no exit interview.
Annual plan30 days
Full refund within 30 days of the first payment. After 30 days an annual plan is not pro-rated; it runs to the end of the period and then stops if cancelled.
Renewals7 days
A renewal charge you did not intend is refunded in full within 7 days of the charge. Renewal reminders are sent 7 days ahead for annual plans.
Data errorsCase by case
If a stored field was wrong and you can show it cost you a submission, write to us. We will not pretend a verification stamp is a guarantee of a grant, and we will not hide behind the disclaimer either.
Processing time5 business days
Refunds return to the original payment method. Your account keeps its saved records, searches and tracker entries unless you also ask for deletion.
We do not run permanent discounts, lock legacy prices for existing customers, or negotiate an individual rate to keep an account. One published price per plan, the same for everyone, is the only version of pricing that stays honest as the product changes — and it is why the refund windows above can be stated without conditions.